PLEASE BE ADVISED it is illegal to use someone else’s Credit/Debit Card/ Bank info to make fraudulent transactions and is subject to prosecution. *We will not authorise any “fraudulent chargebacks *By purchasing an Activity / Tour from Jet Ski Tours Brisbane, you agree to abide by Jet Ski Tours Brisbane’s terms and conditions of service, which include but are not limited to:

Off-Peak Cancellation Policy: Jet Ski Tours Brisbane has a strict 48-hour cancellation policy whereby any cancellations or changes (due to ANY reason) must be communicated 48 hours or more before your scheduled time of arrival at our location River hub Botanical Gardens 147 Alice Street, Brisbane. For cancellations within 48 hours, we reserve the right to forfeit the reservation and any monies paid. During this period, we require 48 hours’ notice even if your cancellation is in relation to illness or COVID-19. If you are unable to attend and email us with 48 hours’ notice or more, we will do our best to reschedule your booking subject to availability within 72 hours.
All group bookings (groups of 4 jet skis or more) require 7-days (if booked 7 or more days prior) notice prior to departure for cancellation. Group bookings made inside the 7 days refer to the minimum 24 hours’ notice).
Bookings cannot be rescheduled more than once. All rescheduled bookings cannot be refunded but are valid for a credit of 1 year. We reserve the right to a no refund policy on all bookings being cancelled within 48 hours. No shows will forfeit any monies or bookings made.

Peak Season Cancellation Policy: From November 1st 2024 to February 27th 2025 and in all school holidays, public holidays, weekends, Jet Ski Tours Brisbane has a strict 72-hour cancellation policy whereby any cancellations or changes (due to ANY reason) must be communicated 72 hours or more before your scheduled time of arrival. For cancellations within 72 hours, we reserve the right to forfeit the reservation with no refund and if rescheduling, you may be subject to a 50% rescheduling fee. During this period, we require 72 hours’ notice even if your cancellation is in relation to illness or COVID-19. 
Bookings cannot be rescheduled more than once. All rescheduled/cancelled bookings cannot be refunded but are valid for a credit of up to 1 year or a name change. We reserve the right to a no refund policy on all group bookings of 5 or more jetskis being cancelled within 30 days. No shows will forfeit any monies or bookings made.

Distance, Tour Routes, Arrival/Departure Time: The time and distance of our Jet Ski Tours may vary depending on numerous factors such as weather conditions, water conditions, rider ability and traffic conditions. Depending on the time of the year (peak or off-peak) and tidal movements, the routes of our Jet Ski Tours may also change. Please note: all tours are based on their kilometre distance OR the time frame. To ensure safety for all, participants must reach a minimum speed on their jet skis, or this may result in the scheduled route being forfeited to ensure the smooth operation of the rest of the day. It is important to allow for at least an hour on top of your scheduled booking time for the safety briefing, procedural instructions including entering and exciting the marina, sizing for life jackets etc and arrival back to the marina etc. It is not advised to book any other activities within this time frame as unfortunately Jet Ski Tours Brisbane will not be held liable for any current or future costs associated and/or related.

Customer Requirements: As per ‘Self Hire and Drive Regulations’, customers are not allowed to be under the influence of ALCOHOL OR DRUGS at any time while with Jet Ski Tours Brisbane. Integral to our product and service is a very comprehensive safety briefing which is essential for all participants to view and understand. All participants must complete the accompanying procedures, understanding fluent English and questionnaire prior to departure on any of our jet ski tours and failure to complete this test successfully will result in the inability to travel with us. Customers are required to arrive 15 mins prior to their booking for check-in prior to the start of the safety brief. No shows or late arrivals will forfeit any monies or bookings made. Customers must present the credit card used for online purchases with matching ID. Jet skiing is not suitable for pregnant customers. Customers must be in good health with no previous neck, back or spinal injuries of any kind or any other medical conditions which may cause injury to anyone partaking in the Activity. By booking with Jet Ski Tours Brisbane, Customers confirm that they, their passengers they purchase for or on behalf of or any Under 18’s listed on the form, have no current or previous Neck, Back or Spinal Injuries or conditions of any sort or any other medical conditions which may cause injury to themselves or anyone partaking in the Activity.

Age Restrictions: Government regulations state that the youngest age for a pillion passenger is 8 years (or minimum of 125cm). Teenagers aged 12 to 15 may have the opportunity to drive the ski when accompanied by a rider 16 years or over (at the guide’s and management discretion). Teenagers aged 16 and over can drive the ski alone providing they have a parent or guardian’s signature. Participants must be 16 or over to take a pillion passenger with parent or guardian consent (also at management discretion).

Weight Restrictions: Our skis can be comfortably twin shared at no extra cost. The conditions are that the combined body weight does not exceed 200 kg. If guests exceed this limit another jet ski must be purchased, and no refund will be given on existing jet ski. This is for customer safety, as injuries and jet ski damage can occur.

Non-English-Speaking customers: Before undertaking any Jet Ski Tour with Jet Ski Tours Brisbane, please note, it is mandatory that all customers must read, write and understand English to be eligible to participate in our there is a safety briefing video and an english written test that must be completed by each individual driving the jet ski. It is imperative that each patron driving the jet ski understands the briefing video and test. Failure to complete or understand will result in a loss of booking and no refund. Exceptions may be accepted at management discretion.

Cancellation by Jet Ski Tours Brisbane or the Activity supplier: Should it be necessary for Jet Ski Tours Brisbane to have to cancel due to unforeseen circumstances beyond their control, a full refund will be made to the customer, if credit or rescheduling is not possible within 72 hours by Jet Ski Tours Brisbane. Please note confirmation of airline tickets, inter accommodation, travel plans, medical certificates, and reasonable proof of such must be provided and, or is required if unable to reschedule.

Weather: Jet Ski Tours Brisbane operates in most conditions and can provide light wet weather jackets for hire or purchase if required. Should the weather be deemed unsafe due to storms, heavy rain, lightening or extreme conditions, all reasonable steps will be taken to reschedule the booking within 72 hours. Should this not be possible a full refund will be given to our customers. Tour cancellations are made by only the Jet Ski Tours Brisbane management team and via email ONLY and may be influenced by any current weather warnings at the time.

Gift Vouchers and Activity Supplier Vouchers: Vouchers are non-refundable, non-transferable, and not redeemable for cash. 
Once a booking is made using a gift voucher or a voucher from an activity supplier, the same cancellation policy applies as above. Gift Vouchers purchased with Jet Ski Tours Brisbane will not be refunded under any circumstances. If due process of 48-hour notice has not been made the gift voucher will be forfeited. All DIRECT Jet Ski Tours Brisbane Gift Vouchers are valid for 1 year, however, must be booked for a date within 12 months of purchase to retain validity or risk fees being applied to booking.

Discount Vouchers: Please note, discount vouchers cannot be used during peak season times. These include but are not limited to School Holidays (including Easter), Public Holidays/Public Holiday weekends, Christmas Peak Season (December 17th to January 27th). Exceptions may be accepted at management discretion.

Jet Ski Tours Brisbane Booking Requirements: Jet Ski Tours require 100% payment to secure bookings. If full payment is not made, the booking will not be secure, nor guaranteed.

Payment Structure: Initial total reservation amount is due at time of booking.

Jet Tours Brisbane will NOT: provide a partial or full refund or continue a tour or to serve/provide for rude, obnoxious, or unruly behaviour from guests before, during or after jet ski tours and bookings. Jet Ski Tours Brisbane will not accept cancellations as above, of a booking and this forms part of legally binding Terms and Conditions of service agreed to prior to checkout and payment. This is unfair to our team who have been rostered on for your Jet Ski Tour, ongoing business costs e.g. fuel etc, and to other guests who may have wished to book a Jet Ski Tour in that timeslot. We are unable to provide refunds prior to your booked tour being amended or rescheduled in the first instance. We will NOT provide a full or partial refund if you cancel any as per policy as listed, decide not to continue or change of mind on a confirmed booking day and time for a jet ski tour and any monies paid will be forfeited.

* In the event of adverse weather OR river conditions or reasons beyond our reasonable control Jet Ski Tours Brisbane reserves the right to first amend/reschedule your booking/s.
* Payment constitutes acceptance of the payment / refund cancellation / Terms and Conditions policy as stated herein. Bookings are limited to 1 booking | order per customer and/or email, maximum 5 jet skis.
* Jet Ski Brisbane reserves the right to amend, update or change the Terms and Conditions at any time without prior notice.
* All guests on a jet ski tour must be competent swimmers and comfortable in and around water.* After booking and payment made bookings are unable to be changed either in name or in participants. Extra charges may apply per jet ski to change from solo to tandem (2 riders). * No refunds will be provided if guests book and pay for a jet ski tour if they are unable to swim or are not competent in and around water.

* All jet ski tours are subject to availability and river & weather conditions. The information above should be used as a guide only. Activity/tour details, prices and timings are subject to change at any time.

Gift Card Terms:
1. Gift Vouchers used by Jet Ski Tours Brisbane are valid for 12 months from date of purchase.
2. Gift Vouchers are not redeemable for cash and no refund will be made after expiry date.
3. All charges over the amount of the value of the Gift Voucher must be paid if applicable re purchase of an extra jet ski or extra passenger.
4. Lost, stolen or damaged Gift Vouchers cannot be replaced, treat your Gift Vouchers like cash.
5. All Gift Vouchers are not transferable and intended on the use of the person (s) in whose name it is issued.
6. Payment for all Gift Vouchers confirms acceptance of the Terms & Conditions but not limited to as outlined on Jet Ski Tours Brisbane website; www.jetskibrisbane.com.au
7. Jet Ski Tours Brisbane shall not be held liable for any damages or injuries incurred by use, misuse, failure to use or cancellation of use of this voucher.
8. Minimum age to drive is 16 years with a passenger of 8 years or older.